Question 1.

How do I go backwards for my Home Pelvic Routine for each step or lesson?

Please see screenshot of the Home Pelvic Routine screen. You will see I have circled the three horizontal lines in the left-hand corner. These three lines will bring you back to your menu which has your three steps.


Clicking this icon will give you access to each step and allow you to go back and forth between them.




Question 2.

Could you tell me how to print the slides for each step or lesson?

In order to print your slides for lesson one, you click into step 1. There will be an icon in the upper right hand corner to download as a pdf. From there you can print the pdf by clicking ‘ctrl p’ on your keyboard.




Question 3.

I've purchased the home routine and I've had problems login in to it and it's saying it doesn't recognise either my email or password , I've tried to reset my password but won't except my email address.




Question 4.

When creating my account the email address I entered was incorrect.

Please can you email us on [email protected] with the correct email address and we will rectify this problem for you.




Question 5.

I am having difficulty accessing my Home Pelvic Routine Course on my phone.

When you login in first you are brought to your learner's dashboard where the introductory video will automatically start to play. To the top left of the page you should see three horizontal lines as circled in red (see the screenshot).

When you click on these lines the full course menu will appear, with all 3 Steps. Beside each step is a drop-down arrow, when you click on this within each step you will see the content for each step, a video and the pdf booklet (see images below) Click on the video to watch directly. Click on the pdf to open your booklet. You can return to the menu as many times as you like to re watch a video.




Question 6.

I am having trouble logging in to my course on my tablet or laptop.

When you're logged in to your selected course, your home page has a drop-down menu behind the three horizontal lines in the top left corner, see first image below, when you click on this you will see all the parts of your course as highlighted in the second image below. You can also click on the 'complete and continue' button on the bottom of the page which should take you to the next step, again highlighted below in image one.






Question 7.

I am having difficulty accessing my Home Pelvic Routine Tracker.

When you login, your home page has a drop down menu behind the three horizontal lines in the top left corner (see first image below). When you click on this you will see all the parts of your course as highlighted in the second image below. Your Tracker should appear here as a PDF document.

Home Pelvic Routine Tracker.pdf




Question 8.

If you can log in but can’t access certain steps of my Home Pelvic Routine.

If you can access your account but cannot locate certain Steps, there are two ways to do this. When you login, your home page has a drop-down menu behind the three horizontal lines in the top left corner, (see first image below). You can also click on the ‘complete and continue’ button on the bottom of the page. This should take you to the next step, again highlighted below in image one.

 













Question 9.

If I do not see the answer to my question in this FAQ who can I contact about any issues?

If you not find the answer to your query above, please email you query to us at [email protected] and we will be in touch with you with the answer.